Instrument Service & Calibration
Keep your instrument preforming at the highest levels and maintain your manufacturing compliance with an annual instrument calibration. The first step of starting a calibration is right here. Please enter your instrument's serial number for a list of options unqiue to that device:
Instrument Serial Number
Instrument Details
Serial Number: The unique identifier found on the bottom of the instrument
Model: Model of this instrument
Calibration Type: The type of calibration defined based on customer specifications: e.g., Standard, ISO17025, ISO17025 Multipoint
Additional Calibrated Drop Sizes: Additional calibration points (more than the default) defined on the device
Service Subscription Details
Level: The current or previous Service Subscription level for this instrument.
Expiration: The expiration of the subscription on this device.
Service Subscriptions
Brighton Science’s Service Subscription program offers a comprehensive solution to keep your instruments well-maintained, minimize downtime, and enhance the effectiveness of your surface intelligence operations. With automatic renewals and flexible scheduling, you can conveniently send your device for calibration at a time that works best for your business. This subscription extends warranty coverage for both hardware and software, including protection for accidental damage. Tiered packages also provide options for enhanced calibrations, and if your current subscription is still active, any new subscription time will be added to the end of your existing coverage. For XA or SA7001 models, calibrations are completed at the customer’s location. For more information, you can review the Service Subscription Terms and visit our service page.
Bronze
For teams with a single instrument
- Annual Calibration
- Full Web & Telephone Support
- Software Updates
- Hardware Warranty Coverage
- Minor Hardware Updates
- Water Cartridge with Calibration
- 5 Packs of 25 Performance Check Cards with Calibration
- Exclusive Content on Brighton Customer Hub
- Instrument Management & Service Notifications
- Return Shipping Included (excludes, customs, duties, tariffs)
- Calibration Service Priority Level: Normal (Target: 5-7 Business Days)
Price: $3,350.00
Silver
For teams with more complex use cases
- All the features listed in the Bronze package
- Material Profile Updates
- ISO17025:2017 Compliant Calibration
- Up to 2 Drop Sizes in Instrument Profile
- Calibration Service Priority Level: Priority (Target: 3-5 Business Days)
Price: $3,990.00
Gold
For teams with multiple instruments or complex profiles and use cases
- All the features listed in the Silver package
- Up to 5 Drop Sizes in Instrument Profile
- ISO17025:2017 Multipoint Calibration
- Emergency Instrument Loaner Program (US Only)
- Calibration Service Priority Level: Highest Priority (Target: 1-2 Business Days)
Price: $5,500.00
One Time Calibrations
Brighton Science’s One-Time Calibration service includes a thorough 50-point inspection to ensure your Surface Analyst’s performance and measurement accuracy. The device undergoes verification for contact angle accuracy with a laboratory-grade benchtop goniometer, and a new water cartridge is provided. Certain calibration packages are compliant with ISO17025:2017 standards and include essential performance check cards and an additional water cartridge. Customers are responsible for shipping costs, customs, and applicable duties to Brighton Science, while Brighton Science covers return shipping, minus any customs and duties. XA or SA7001 calibrations are completed at the customer’s location. After purchase, you will receive instructions to send in your instrument; please await this email before shipping. More information on the calibration process can be found here.
Basic
For teams with a single instrument
- Annual Calibration
- Minor Software Updates
- Minor Hardware Updates
- Water Cartridge with Calibration
- 5 Packs of 25 Performance Check Cards with Calibration
- Return Shipping Included (excludes customs, duties, tariffs)
- 10 Business Day Target
Price: $1,550.00
Advanced
For teams with more complex use cases
- All the features listed in the Basic package
- Material Profile Updates
- ISO17025:2017 Compliant Calibration
- Up to 2 Drop Sizes in Instrument Profile
- 10 Business Day Target
Price: $2,100.00
Deluxe
For teams with complex profiles and use cases
- All the features listed in the Advanced package
- Up to 5 Drop Sizes in Instrument Profile
- ISO17025:2017 Multipoint Calibration
- Service for Instruments arriving from outside of the US
- 7 Business Day Target
Price: $2,400.00
Service Subscriptions
Brighton Science’s Service Subscription program offers a comprehensive solution to keep your instruments well-maintained, minimize downtime, and enhance the effectiveness of your surface intelligence operations. With automatic renewals and flexible scheduling, you can conveniently send your device for calibration at a time that works best for your business. This subscription extends warranty coverage for both hardware and software, including protection for accidental damage. Tiered packages also provide options for enhanced calibrations, and if your current subscription is still active, any new subscription time will be added to the end of your existing coverage. For XA or SA7001 models, calibrations are completed at the customer’s location. For more information, you can review the Service Subscription Terms and visit our service page.
Bronze
- Annual Onsite Calibration
- Full Web & Telephone Support
- Software Updates
- Hardware Warranty Coverage
- Minor Hardware Updates
- Water Cartridge with Calibration
- 25 Performance Check Cards with Calibration
- Exclusive Content on Brighton Customer Hub
- Instrument Management & Service Notifications
Price: $6,400.00
Silver
- All the features listed in the Bronze package
- Material Profile Updates
- Up to 2 Drop Sizes in Instrument Profile
- ISO17025:2017 Compliant Calibration
- Brighton Co-Bot Support
- Archlink Support & Updates
Price: $7,950.00
Gold
- All the features listed in the Silver package
- Up to 5 Drop Sizes in Instrument Profile
- ISO17025:2017 Multipoint Calibration
Price: $8,950.00
One Time Calibrations
Brighton Science’s One-Time Calibration service includes a thorough 50-point inspection to ensure your Surface Analyst’s performance and measurement accuracy. The device undergoes verification for contact angle accuracy with a laboratory-grade benchtop goniometer, and a new water cartridge is provided. Certain calibration packages are compliant with ISO17025:2017 standards and include essential performance check cards and an additional water cartridge. Customers are responsible for shipping costs, customs, and applicable duties to Brighton Science, while Brighton Science covers return shipping, minus any customs and duties. XA or SA7001 calibrations are completed at the customer’s location. After purchase, you will receive instructions to send in your instrument; please await this email before shipping. More information on the calibration process can be found here.
On Site
- Annual Onsite Calibration
- Full Web & Telephone Support
- Minor Software Updates
- Minor Hardware Updates
- Multiple Drop Sizes in Profiles (up to 5)
- Water Cartridge with Calibration
- 25 Performance Check Cards with Calibration
- Exclusive Content on Brighton Customer Hub
- Instrument Management & Service Notifications
- ISO17025:2017 Compliant Calibration
- Enhanced calibration processes (multi-point)
- Customer responsible for T & E
Price: $4,000.00
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